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Why We Cannot Take Meds Back Into Stock

When you come into the clinic, there is a sign behind reception stating our medication returns policy:

“We regret that we are unable to accept any prescription drug, non-prescription medications, health care products, aid or device that has been provided to you for return for refund. No veterinarian, technician nor other supporting staff member can accept any product for resale or reuse.

If you wish to return your any product for donation to a rescue foundation, we are happy to pass on your gift to a charity of our choice.”

To clarify, it is illegal for a pharmacy/clinic to take back any drugs once it has left the premise, even if it is in a tamper proof container and has never been opened. This is because we cannot be certain that the medication or product stayed at its proper storage temperature. If we were to re-dispense these medications and it caused a reaction, the clinic would be held liable and not the manufacturer. The integrity of the chain of custody of a drug must be documented and secure.

However, donation of medication to a charity and whether they take it is up to the individual charity. Some rescues will only take unused, non-expired items while others are happy with opened, non-expired items. We do work with several local charities and we try to get your donation to the ones most in need.

Please do not dispose of expired medication on your own. Septic tank systems and municipal sewage/water treatment facilities cannot handle pharmaceutical contamination. It can pollute rivers, streams, groundwater and drinking water, and affect us and wildlife. Bring your expired medications/products to any clinic or human pharmacy for proper disposal.

If you have any questions or concerns about your unused medications, please give us a call at Edgemont Veterinary Clinic. We would be happy to help you out.

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Why We Cannot Take Meds Back Into Stock

When you come into the clinic, there is a sign behind reception stating our medication returns policy:

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Last updated: August 11, 2021

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe Alberta and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day than we were pre-COVID.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE ORDERS

The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. CLICK HERE

4. OPERATING HOURS

Monday - Friday: 8:00 am - 6:00 pm
Saturday & Sunday: Closed

We are closed on Statutory Holidays.

Thank you for your patience and understanding, and we look forward to seeing you and your furry family members again!

- Your dedicated team at Edgemont Veterinary Clinic

Have you downloaded our Loyalty App yet? CLICK HERE to learn more!