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Why We Cannot Take Meds Back Into Stock

When you come into the clinic, there is a sign behind reception stating our medication returns policy:

“We regret that we are unable to accept any prescription drug, non-prescription medications, health care products, aid or device that has been provided to you for return for refund. No veterinarian, technician nor other supporting staff member can accept any product for resale or reuse.

If you wish to return your any product for donation to a rescue foundation, we are happy to pass on your gift to a charity of our choice.”

To clarify, it is illegal for a pharmacy/clinic to take back any drugs once it has left the premise, even if it is in a tamper proof container and has never been opened. This is because we cannot be certain that the medication or product stayed at its proper storage temperature. If we were to re-dispense these medications and it caused a reaction, the clinic would be held liable and not the manufacturer. The integrity of the chain of custody of a drug must be documented and secure.

However, donation of medication to a charity and whether they take it is up to the individual charity. Some rescues will only take unused, non-expired items while others are happy with opened, non-expired items. We do work with several local charities and we try to get your donation to the ones most in need.

Please do not dispose of expired medication on your own. Septic tank systems and municipal sewage/water treatment facilities cannot handle pharmaceutical contamination. It can pollute rivers, streams, groundwater and drinking water, and affect us and wildlife. Bring your expired medications/products to any clinic or human pharmacy for proper disposal.

If you have any questions or concerns about your unused medications, please give us a call at Edgemont Veterinary Clinic. We would be happy to help you out.

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Why We Cannot Take Meds Back Into Stock

When you come into the clinic, there is a sign behind reception stating our medication returns policy:

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Last updated: November 19, 2021

Dear valued clients,

We appreciate your patience and understanding while navigating this past year together. We are pleased to announce our new appointment protocols effective Monday November 22, 2021.

We are now allowing ONE pet parent per appointment to accompany their pet into the clinic for their veterinary appointment. If you would prefer a curbside appointment, please just let us know.

For appointments with our technicians (i.e. injections, suture removal, anal glands, etc.), we ask that you please pay attention to the clinic capacity and if necessary step outside for a few minutes to accommodate the flow of the clinic with capacity restrictions.

We ask that you follow these guidelines to ensure your visit is safe for yourselves, your pet, other clients and our staff:

  • Masks are required while in the clinic
  • If you are unable to wear a mask, we will happily continue to provide you with curbside services
  • Please continue to follow the social distancing guidelines of two meters distance between yourself and other clients or staff
  • ONE pet parent will be allowed inside the clinic for the appointments. If you have children with you, we ask that your appointment remains curbside as this will go past our 3 person limit in the clinic
  • We will allow up to a maximum of 3 clients in the clinic lobby at any one time
  • We will continue to watch the guidelines posted from the Alberta government and will update our clients as needed if these protocols are to change.

    Thank you for your continued trust in us.

    - Your dedicated team at Edgemont Veterinary Clinic